Gardeners Hornsey Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Hornsey provides gardening and related services to residential and commercial customers in its service area. By making a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before placing an order for any gardening services. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

"Company", "we", "us" and "our" refer to Gardeners Hornsey.

"Customer", "you" and "your" refer to any individual, business, or organisation that requests or receives services from Gardeners Hornsey.

"Services" means gardening, garden maintenance, clearance, landscaping, lawn care, hedge cutting, planting, and any other garden-related work provided by Gardeners Hornsey as agreed with the Customer.

"Service area" means the locations in which Gardeners Hornsey operates and offers services, as communicated by the Company from time to time.

"Booking" means a confirmed appointment for the provision of Services by Gardeners Hornsey.

2. Scope of Services

Gardeners Hornsey provides a range of gardening and outdoor maintenance services, which may include lawn mowing, hedge trimming, pruning, planting, weeding, garden clearance, soft landscaping, and related tasks. The exact scope of any job will be set out in a quotation, booking confirmation, or other written agreement between you and the Company.

All Services are supplied subject to availability of staff, equipment, and suitable weather conditions. We reserve the right to adjust the timing, duration, or method of work where necessary to ensure safety, quality, and compliance with relevant regulations.

Any additional work requested by you that is not included in the initial quotation or booking confirmation may be subject to a separate charge, which we will explain before proceeding where practicable.

3. Booking Process

Bookings for gardening services can be made by contacting Gardeners Hornsey through the communication channels we make available, such as online forms or written correspondence. When you request a booking, you will be asked to provide details of the property, the type of Services required, and your preferred dates and times.

A booking is not considered confirmed until we have accepted your request and you have received a booking confirmation from us. We may provide an estimate or quotation before confirming a booking. Some jobs may require a site visit to enable us to provide an accurate quotation.

By confirming a booking, you warrant that you are either the owner of the property or have the full authority of the owner or occupier to request the Services. You also agree to provide safe and reasonable access to the garden or outdoor space, including any necessary access codes, keys, or instructions.

4. Estimates and Quotations

Any estimate or quotation is based on the information you provide and, where applicable, on our assessment during a site visit. Quotations are typically valid for a limited period, which we will communicate to you. If the conditions at the property differ significantly from those described or observed during the quotation process, we reserve the right to revise the price.

Where Services are charged on an hourly or daily basis, any time estimates given are for guidance only and are not guaranteed. The final charge will be based on the actual time spent on site, subject to any agreed minimum charges.

5. Access and Customer Responsibilities

You must ensure that our team has safe and unobstructed access to the garden or outdoor area at the agreed time. This may include ensuring gates are unlocked, pets are secured, and vehicles or other obstacles are moved where necessary. If we are unable to gain access or consider the conditions unsafe, we may cancel or postpone the visit and a call-out or cancellation fee may apply.

You must inform us in advance of any known hazards or risks at the property, such as unstable structures, damaged fencing, ponds, underground cables, or other potential dangers. You are responsible for ensuring that any fixtures, fittings, and features that may be affected by our work are in reasonable condition.

If you have particular requirements, such as preferred cutting heights, specific plants not to be touched, or areas to avoid, you must clearly inform us before work begins. We will take reasonable care to follow your instructions but cannot be held responsible for issues arising from unclear or incomplete directions.

6. Payments and Charges

The charges for our Services will be communicated to you in advance, either through a quotation, tariff, or booking confirmation. Prices may be based on fixed fees for defined tasks or on hourly or daily rates. We reserve the right to adjust our prices from time to time, but any changes will not affect bookings already confirmed, except where the scope of work has changed.

Payment is due in accordance with the terms stated on your quotation or invoice. This may require payment on completion of the job or within a specified number of days. We may request a deposit or advance payment for certain Services, particularly larger projects or those requiring materials or waste disposal arrangements.

If payment is not received by the due date, we reserve the right to charge interest on the overdue amount and to suspend or cancel further Services until payment is received. You will be responsible for any reasonable costs we incur in recovering overdue payments.

7. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us reasonable notice in advance of the scheduled appointment. We will inform you of the required notice period for cancellations, which may differ depending on the type and size of the job. If adequate notice is not provided, we reserve the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price.

We may need to cancel or reschedule a booking due to adverse weather, staff illness, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will notify you as soon as practicable and offer an alternative appointment time. We will not be liable for any losses you may suffer as a result of such cancellations or delays, but any deposits paid for the affected appointment will be applied to the rescheduled visit or, if appropriate, refunded.

8. Service Standards and Complaints

We aim to provide Services with reasonable care and skill, in line with industry standards for gardening and outdoor maintenance. If you are unhappy with any aspect of our work, you should contact us as soon as possible, ideally within a short period after completion of the job, so that we can review the issue.

Where a complaint is justified, we may, at our discretion, offer to rectify the work, provide a partial refund, or agree another form of resolution. Our liability in these situations is subject to the limitations set out in these Terms and Conditions.

9. Materials, Plants and Equipment

Where we supply materials, plants, soils, mulches, or other products as part of the Services, we will take reasonable care to ensure they are of suitable quality and appropriate for the intended use. However, living plants and natural materials are subject to weather, pests, diseases, and other factors beyond our control, and we cannot guarantee their long-term performance.

Any warranties or guarantees provided by manufacturers or third-party suppliers will be passed on to you where applicable, and your rights will be limited to those offered by such third parties.

We will provide our own tools and equipment unless otherwise agreed. You must not use our equipment without our express permission. We accept no liability for any damage or injury arising from unauthorised use of our tools or machinery.

10. Garden Waste and Waste Regulations

As part of our gardening services, we may generate green waste such as grass cuttings, prunings, leaves, and other plant material. Handling and disposal of such waste will be agreed in advance as part of the quotation or booking.

Where you prefer to retain green waste on site for composting or other use, we can leave it in an agreed area of your garden. If you require us to remove green waste from the property, we may charge an additional fee to cover transport, disposal, and any applicable waste handling costs.

We comply with relevant UK waste regulations and will only dispose of waste at authorised facilities or through registered carriers where required. We will not remove or dispose of hazardous or restricted waste, including but not limited to asbestos, chemicals, oils, or contaminated materials. It is your responsibility to arrange appropriate disposal for any such items.

We are not responsible for any penalties or issues arising from waste that you have chosen to dispose of yourself or to leave at the property.

11. Health, Safety and Environmental Considerations

We take health and safety seriously and will carry out work in a manner that seeks to minimise risk to our staff, customers, and the public. We may refuse to perform any task that we consider unsafe or inappropriate, including work at height without suitable access equipment or work involving unstable structures.

We will use reasonable efforts to minimise disruption to your property and surrounding areas. However, gardening work by its nature can involve soil disturbance, noise, and temporary mess. We will tidy up at the end of the job within the scope of the agreed Services, but we are not responsible for issues such as mud tracked by weather conditions or the natural settling of newly worked areas.

12. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the above, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by you for the specific job giving rise to the claim.

We are not liable for any indirect or consequential losses, including loss of enjoyment, loss of profits, or loss of opportunity. We are also not responsible for pre-existing issues at your property, hidden defects, or damage resulting from factors beyond our control such as extreme weather, pests, diseases, or the failure of existing structures, utilities, or installations.

You are responsible for ensuring that any valuables, fragile items, garden ornaments, or personal possessions are moved or protected before work begins. We will not be liable for damage to items that were not reasonably visible or were left in areas where gardening work would ordinarily take place.

13. Intellectual Property

Any designs, plans, planting schemes, or other creative work we provide as part of the Services remain the intellectual property of Gardeners Hornsey unless otherwise agreed in writing. You may use such materials solely for your own property and may not reproduce or share them for commercial purposes without our consent.

14. Data Protection and Privacy

We collect and process personal information necessary to provide and manage our Services, such as your name, address, and contact details. We will handle your personal data in accordance with applicable UK data protection laws and will not sell your details to third parties.

We may share your information with subcontractors or suppliers where necessary to fulfil your booking, for example when arranging deliveries or specialist services, and we will take reasonable steps to ensure that any such parties respect your privacy.

15. Force Majeure

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control. Such events may include, but are not limited to, severe weather, floods, storms, strikes, equipment breakdowns, public health restrictions, or the actions of authorities.

16. Amendments to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or operational requirements. The version in force at the time of your booking will apply to that particular job. Updated terms may be made available on our website or upon request.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and Gardeners Hornsey agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or other document expressly agreed between you and Gardeners Hornsey, constitute the entire agreement between the parties and supersede any previous arrangements or understandings relating to the Services.

By proceeding with a booking or allowing our team to perform the Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.