Terms and Conditions for Gardeners Hornsey
These Terms and Conditions set out the basis on which Gardeners Hornsey provides domestic and commercial gardening services in the UK. By making a booking, you agree to these terms, which are intended to create a clear and fair arrangement between the customer and our gardening team. They apply to all garden maintenance, clearance, pruning, planting, lawn care, and related services unless a separate written agreement says otherwise.
We aim to deliver a professional Hornsey gardener service that is practical, reliable, and transparent. These terms should be read carefully before confirming any work. If anything is unclear, the customer should raise it before the booking is accepted, because once a service is scheduled, the appointment will be treated as confirmation that these terms have been reviewed and accepted.
In these terms, “we”, “us”, and “our” refer to the gardening service provider, while “you” and “your” refer to the customer. The phrase “service” includes all work agreed at the time of booking, whether provided as a one-off visit or as part of a recurring maintenance arrangement. References to “site” mean the property, garden, outdoor area, or access point where the work is to be carried out.
All bookings are subject to availability, suitable access, and a clear description of the requested work. We may decline or postpone a booking if the location is unsafe, the task is outside our normal scope, or the information provided by the customer is incomplete. A booking is not final until we have confirmed the appointment, time window, and scope of work.
Booking process begins when you provide the relevant details of the garden, the tasks required, and any known restrictions or hazards. This may include gate access, parking limitations, pets, water supply, or specific plants and surfaces that require care. We may ask for photographs or a brief description to help assess the work accurately, particularly where the service involves larger clearance or more specialist gardening tasks.
Once we have reviewed the request, we will confirm the service scope and an estimated price or rate, together with the likely duration of the work. If the customer agrees, the booking will be placed in our schedule. The customer is responsible for ensuring that the information supplied is correct and that the site will be ready at the agreed time. Any delay caused by missing information or lack of access may affect the service start time or result in additional charges.
Payments must be made using the method agreed at the time of booking. Unless otherwise stated in writing, payment is due on completion of the service on the same day. For larger projects, regular maintenance plans, or services requiring materials, we may request a deposit or part payment in advance. Any deposit amount will be explained before confirmation.
Where a quotation is provided, it is based on the details supplied at the time and on the understanding that no unexpected conditions will materially change the work. If the condition of the garden differs from the description, or if the task takes longer than reasonably expected because of hidden issues, overgrowth, waste volume, restricted access, or additional customer requests, the final price may be adjusted accordingly. We will aim to explain any change before proceeding where practical.
Invoices must be paid in full by the date stated. If payment is late, we reserve the right to suspend future work until the outstanding amount is settled. For commercial customers, any separate written payment terms will take priority over these standard conditions. Gardeners Hornsey may also charge reasonable costs incurred in recovering overdue sums, to the extent permitted by law.
Cancellations and rescheduling should be made as early as possible. If you need to cancel or move an appointment, please give reasonable notice so the slot can be reallocated. Unless a different arrangement has been agreed in writing, short-notice cancellations may attract a charge, especially where the visit has already been scheduled, staff allocated, or materials purchased.
If we need to cancel or reschedule due to weather, illness, safety concerns, access problems, or other operational reasons, we will aim to offer an alternative time. Gardening work can be affected by adverse conditions, and some services may be postponed if they cannot be performed safely or to a reasonable standard. We are not responsible for indirect losses caused by a necessary rescheduling, provided the decision is made reasonably.
Repeated missed appointments, refusal of access, or failure to prepare the site may be treated as a customer cancellation. Where waste, tools, or materials have already been brought to the property, we may still charge for time spent, travel, or disposal arrangements. Any refund, where applicable, will be limited to the amount paid for the part of the service not supplied.
Liability is limited to the extent permitted by UK law. We will carry out work with reasonable care and skill, and our team will act professionally while on site. However, gardening often involves natural variation, hidden roots, fragile growth, underground obstructions, and weather-related conditions, so some outcomes cannot be guaranteed in advance.
We are not liable for pre-existing damage, poor soil condition, disease, pest issues, irrigation failure, structural defects, or problems arising from incorrect instructions or withheld information. If you ask us to work near delicate surfaces, established plants, ornaments, lighting, glass, or underground services, you accept the normal risks associated with that setting unless we have expressly agreed in writing to take additional precautions.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from the service will not exceed the amount paid or payable for the relevant booking, except where a different limit is required by law. We are not responsible for loss of profit, business interruption, or other indirect or consequential loss.
Waste regulations apply to all garden waste produced during our work. We will handle green waste and other agreed materials in line with applicable UK waste laws and duty-of-care requirements. The customer must tell us in advance if the site contains waste that may be hazardous, contaminated, or unsuitable for ordinary garden disposal, including chemicals, asbestos, needles, fuel, or builders’ rubble.
Unless agreed otherwise, the removal of garden waste is included only where specified in the service description or quotation. Some jobs may require a separate disposal charge, especially where the volume is significant or where waste must be transported to a licensed facility. If waste is left for collection, it should be clearly identified and safely stacked in an accessible area. We may refuse to handle items that fall outside a standard gardening service or that cannot be disposed of lawfully.
The customer remains responsible for disclosing any regulated waste present on the property. If we discover such waste unexpectedly, we may stop work immediately and request further instructions. We will not knowingly transport, dump, burn, or otherwise dispose of waste in a way that breaches environmental rules. Any attempt by the customer to instruct us to act unlawfully will result in cancellation of the relevant work and may be reported where required.
Customers must provide safe and reasonable access to the property during the agreed service window. This includes ensuring that gates, pathways, driveways, and working areas are clear enough for the task to be completed. If access is restricted or delayed, we may need to shorten the visit, change the schedule, or apply additional charges if extra time is spent waiting or returning at a later date.
You are also responsible for securing pets, informing us of any known hazards, and removing items you do not want disturbed. We may move lightweight objects in order to complete the service, but we are not obliged to move heavy furniture, fragile decorations, or items that require special handling unless this is expressly included in the booking. The customer should also ensure that water, electricity, or other utilities needed for the job are available where relevant.
Any plants, turf, soil, or materials supplied by us remain our property until payment is received in full, where applicable under the terms of sale or supply. Risk may pass at the point of delivery or installation depending on the nature of the item and the written agreement. If the customer supplies materials, we are not responsible for defects in those items, although we will use reasonable care when handling them.
Complaints and issues should be raised as soon as reasonably possible after the service so that any concern can be reviewed. We may ask for photographs, a description of the problem, or a chance to revisit the site where appropriate. A complaint does not entitle the customer to withhold payment for work that was properly completed, although we will consider fair remedies where a genuine issue is identified.
If a revisit is agreed, it will be limited to the original scope unless we both agree otherwise. We are not required to rectify issues caused by third-party interference, adverse weather after completion, or changes made by the customer or another contractor. Any remedy offered will be reasonable in the circumstances and may include a correction visit, partial refund, or other solution at our discretion, subject to legal rights.
Gardeners Hornsey may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless a newer version has been agreed in writing. Continued use of our service after changes are published may indicate acceptance of the updated terms for future appointments.
Either party may end an ongoing arrangement by giving reasonable notice, unless the arrangement is for a fixed term or subject to a separate contract. We may end or suspend services immediately if the customer fails to pay, repeatedly breaches these terms, provides unsafe access, or behaves in a threatening or abusive manner toward our staff or contractors.
If a termination occurs after work has already begun, the customer must pay for the completed portion of the service and any reasonable costs already incurred. Any unused prepaid balance will be handled in accordance with the agreement and applicable law. Termination does not affect rights or obligations that have already accrued before the service ended.
Governing law for these Terms and Conditions is the law of England and Wales. Any dispute arising from or connected with the service will be dealt with by the courts of England and Wales, unless mandatory consumer law provides otherwise. These terms are intended to operate alongside your statutory rights, which remain unaffected.